Returns Policy

We would like you to be 100% happy with your purchase so please choose your product carefully.  If you choose the wrong item, products can be returned for an exchange but you will need to cover the cost of shipping the item back to us and the additional cost of shipping the correct item to you.

Faulty products will be exchanged free of charge as long as they are in the original packaging and have not been damaged through misuse. Damage caused by Australia Post cannot be covered by us. We pack all items in bubble wrap envelopes inside the satchel to reduce the possibility of any damage in transit. We expect the items to be returned to us in the same manner and packaging.

If you have problems programming your garage or gate remote please call or email us first before trying to return it. It will help if you can provide some photos of the motor or receiver you are trying to program the remote to so that we can provide specific instructions.

No responsibility will be taken by Reids for the remote design or the programming procedure. If you are still unable to program a remote after speaking to us and you live in the Perth metropolitan area and would prefer to have the remote programmed by a trained technician, we are happy to help,  call us on 08 6110 2693 and we can arrange a call out for you. The price guide for the call out fee is on our website. 

If you purchase a vehicle remote or remote key that requires diagnostic programming, we ask that you only use a licensed locksmith to do this procedure. Once an attempt has been made to program a smart remote key or proximity remote key to the vehicle we cannot accept a return on that key, because even though the process may have been unsuccessful, that key may now be locked as is normal during the programming process. If you encounter problems during the programming procedure please call us before attempting to return the item. All items returned will be tested and if found to be locked - no refund can be issued.

If you come to us to have a remote or key programmed to your vehicle and there is a problem later, please note you will need to bring the vehicle and all keys back to our workshop so we can diagnose the problem. We will test all keys and scan the vehicle for faults. If the key we have supplied is faulty and still within its warranty period we will replace it free of charge. If the fault is with the original key or with the vehicle we will do what we can to assist you in fixing the fault but charges may apply for any additional works we carry out. We will discuss this with you before we do any additional work.

To return or exchange simply contact returns@reidsremotes.com.au or Ph# 08 6110 2693 as soon as possible and advise customer service that you would like to arrange an exchange or return.

Please note: Although our online store is open 24 hours per day, We are also a bricks and mortar store and emails will be responded to Monday to Friday between 9am and 5pm WST. We observe Western Australian public holidays. Returned remotes must be in undamaged original packaging, with original receipt, within 30 days of initial purchase.

Return goods to:

Reids Remotes, Unit 8, 207 Bank St, East Victoria Park, Perth, 6101, WA

When returning goods please use a reliable method of postage, as Reids Remotes is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our premises when returning an item for a refund or exchange. Reids reserve the right to charge a repackaging fee if the original box is damaged. 

Refunds for items retuned outside the 30 day return period, purchased in error or no longer needed will be refunded (minus 15% restocking fees) will be credited to the credit card or PayPal account you used to purchase the goods within 1-5 working days of receiving them at our premises. A refund will not be processed if the goods returned do not conform to our returns policy. 

Exchanges

If you intend to exchange an item for a different item, simply e-mail info@reidsremotes.com.au as soon as possible with the details of the remote you require so we can reserve it for you. 

Exchanged items will only be dispatched when the returned undamaged item is received by us, in its original condition and box, with the original receipt and within 30 days of purchase. Please note you will need to pay the return postage.

Please note we do not offer any return or exchange without a receipt or proof of purchase.

Reids Remotes is not required to provide you with a copy of your original receipt to facilitate an exchange or refund.

Return goods to:

Reids Remotes, Unit 8, 207 Bank St, East Victoria Park, Perth, 6101. WA.

Exchange of online purchases in store

No refunds will be given in store; however, we will allow exchanges to occur.

Returned items must be in undamaged original packaging, not worn or marked and within 30 days of initial purchase.
On line receipt must also be presented. 

Out of Stock Items

As Reids is a bricks and mortar shop as well as an on-line shop we endevour to keep our website/eBay shop up to-date with stock availability.  However if you order an item and it has been bought in-store at the same time, a member of our staff will contact you within 48 hours of your order.